4.1 Plans (Memberships, Subscriptions)

O3 PLATFORMS PTY LTD (trading as "O3") offers the following membership plans ("Plans"). By purchasing or activating a Plan, you acknowledge that you have read, understood, and agree to be bound by these Terms, including the billing and cancellation terms set out in this Section.

All plan management (upgrades, downgrades, cancellations) is self-serve in-app via the Hourglass icon (bottom right) → Manage Membership, unless otherwise specified.

Current Plans (available to members joining on or after 13 March 2026):

• Free - 3 hours of access per week during staffed hours only. No billing. Automatic upon sign-up. No pauses available. Members on paid Plans who cancel revert to this plan at the end of their billing cycle, at which point all recurring billing ceases.

• Silver - $10 per week (billed monthly, approx. $40/month). Monthly access pass providing up to 40 hours of workspace access per billing cycle, available from the Billing Day. The 40-hour allocation represents the maximum access capacity for that cycle, not a guaranteed quantity of service to be delivered. 24/7 entry to all locations. Hours are allocated on a per-cycle basis and do not roll over. Unused hours at the end of a billing cycle are forfeited and do not carry forward to the next cycle. Cancel anytime in-app. No pauses available.

• Gold - $20 per week (billed monthly, approx. $80/month). Unlimited hours. 24/7 entry to all locations. Cancel anytime in-app. No pauses available.

• Black - $50 per week (billed monthly, approx. $200/month). Unlimited hours. 24/7 entry to all locations. $50 of weekly café credits (500 O-Coins) credited each week. Cancel anytime in-app. No pauses available.

Billing disclosure: All current plans are billed on a recurring monthly basis. The total monthly charge is calculated based on the advertised weekly rate. Members will be charged the full monthly amount on each Billing Day regardless of the number of calendar weeks in that month. By activating a paid Plan, the member expressly authorises O3 PLATFORMS PTY LTD to charge their nominated Payment Method on a recurring basis until the Plan is cancelled in accordance with these Terms. Members are responsible for managing their own subscription and monitoring their Billing Day - receipts and invoices are available in-app via Hourglass icon → Manage Membership → Manage Billing.

Legacy Plans (members who joined before 13 March 2026):

Legacy members retain their original pricing, billing frequency, access entitlements, and perks until they cancel. Upon cancellation, all legacy pricing and perks are permanently forfeited - O3 is under no obligation to make a legacy plan available again if a member rejoins later, and the member will be placed on the current plan scheme. Eligible legacy members retain pause privileges - see Section 4.8 (Pauses) for full pause eligibility, rules, and process

• Legacy Brokie - $15 per week (billed fortnightly). Access entitlements as per original plan, until cancellation. 24/7 entry. Pause privileges retained (requested via O3's online form - see Section 4.8). Cancel anytime in-app.

• Legacy White / Rebel - $30 per week (billed fortnightly). Access entitlements as per original plan, until cancellation. $30 of weekly café credits (300 O-Coins). 24/7 entry. Pause privileges retained (requested via O3's online form - see Section 4.8). Cancel anytime in-app.

• Legacy Ghost - $30 per week (billed fortnightly). Access entitlements as per original plan, until cancellation. 24/7 entry. Pause privileges retained (requested via O3's online form - see Section 4.8). Cancel anytime in-app.

• Legacy Villain - $40 per week (billed fortnightly). Access entitlements as per original plan, until cancellation. $40 of weekly café credits (400 O-Coins) credited each week. 24/7 entry. Pause privileges retained (requested via O3's online form - see Section 4.8). Cancel anytime in-app.

• Legacy Black - $50 per week (billed fortnightly). Access entitlements as per original plan, until cancellation. $50 of weekly café credits (500 O-Coins) credited each week. 24/7 entry. Pause privileges retained (requested via O3's online form - see Section 4.8). Cancel anytime in-app.

• Legacy Silver (10hr) - $10 per week (billed weekly). Receives 24/7 entry access with a 10-hour weekly limit. Access entitlements as per original plan, until cancellation. Hours are allocated on a weekly basis and do not roll over. Unused hours at the end of each week are forfeited regardless of usage. **Pause privileges not available. Cancel anytime in-app.

• Legacy 10hr Combo - $10 per week (billed weekly). 10 hours of access per week. 24/7 entry. Hours are allocated on a weekly basis and do not roll over. Unused hours at the end of each week are forfeited regardless of usage. This plan is billed and managed through Apple App Store or Google Play - cancellations, and refund requests must be made directly through the relevant app store. O3 cannot modify, cancel, or refund payments made through third-party app stores. Access entitlements as per original plan, until cancellation. Pause privileges not available.

Legacy plan protections: Legacy pricing and entitlements are offered as a grandfathered benefit to existing members and do not constitute a new offer or representation. O3 reserves the right to transition legacy plans to current plans with reasonable written notice of no less than 30 days, in the event that a legacy plan can no longer be operationally or commercially supported. Where such a transition occurs, affected members may cancel without penalty before the transition date.

Hours allocation and non-rollover: For all hour-limited Plans - including Silver (up to 40hrs/month), Legacy Silver (up to 10hrs/week), and Legacy 10hr Combo (up to 10hrs/week) - the hour allocation represents a maximum access capacity per billing cycle, not a guaranteed or deliverable quantity of service. Hours are provided upfront at the start of each billing cycle and lapse at the end of that cycle regardless of usage. Unused hours are forfeited and do not roll over, carry forward, or accumulate into the next cycle. Members pay for the right to access O3 spaces up to the allocated capacity during the billing cycle - unused capacity does not represent undelivered service and does not give rise to any refund, credit, rollover, or remedy entitlement. By activating an hour-limited Plan, the member expressly acknowledges and agrees to these terms, which are clearly disclosed at the point of purchase.

All O3 memberships are recurring subscriptions and auto-renew on the Billing Day unless cancelled in accordance with these Terms. All membership management is self-serve in-app, except pause requests for eligible legacy members which must be submitted via O3's online form (Valid Notice applies). If a payment fails, O3 will retry up to eight times over two weeks and provide email notice - if still unsuccessful, the membership proceeds to Automatic Cancellation and the account reverts to the Free plan, and legacy pricing cannot be restored following cancellation due to failed payment.

Full details of inclusions and pricing are published on our website or app and may vary by Venue and currency.

4.2 Cancellations

All Plans are cancel anytime. There is no minimum commitment period for any current or legacy plan. Cancellations must be actioned through the O3 app: Hourglass icon (bottom right) → Manage Membership → Switch to Free. Cancellation takes effect at the end of the current billing cycle, and the member retains full access until that date. All O-Coins remain on the account after cancellation and do not expire.

Effect of cancellation: Upon cancellation, the membership reverts to the Free plan at the end of the current billing cycle. No further charges will be applied after that date, provided the cancellation was completed before the next Billing Day. Cancellation does not entitle a member to a refund for the remainder of the current billing cycle - the charge for that period stands in full, as the service remains available for use until the cycle ends. This is consistent with O3's no-refund policy as set out in Section 4.5, and does not limit any rights a member may have under the ACL or CGA.

Cancellation confirmation: Members will receive an in-app confirmation pop-up notification upon successfully cancelling their Plan. If a member does not receive confirmation, they should verify their membership status via the Hourglass icon → Manage Membership before their next Billing Day. O3 is not liable for charges incurred where a cancellation was not completed correctly or where the member failed to verify the cancellation was actioned.

For members who subscribed via Apple App Store or Google Play, billing is managed by the relevant app store and O3 cannot modify, cancel, or refund payments made through those platforms. To cancel, follow the instructions in your app store subscription settings. Refunds or adjustments for app store subscriptions are subject to Apple's or Google's policies; O3 has no authority to override those terms. Members on app store subscriptions are solely responsible for managing their subscription through the relevant platform.

Deleting your O3 account does not cancel your subscription billing. Members must Switch to Free in the app before deleting their account to stop future charges. O3's cancellation flow includes a two-step verification that clearly states this before permitting account deletion - by proceeding with account deletion, the member acknowledges they have been notified that billing is not automatically cancelled. Where an account has already been deleted, the member must contact O3 directly and billing will be cancelled manually from the date of contact. Refunds for charges already processed prior to that contact are not available.

Cancellations take effect only from the confirmed date and cannot be backdated, even if a request was made earlier. Outstanding balances remain payable even if the membership ends. Where a member has an Overdue Amount at the time of cancellation, the cancellation will be processed in accordance with these Terms, but the Overdue Amount remains immediately due and payable. Cancellation does not extinguish any payment obligation. O3 reserves the right to pursue recovery of any outstanding amounts in accordance with Section 4.4 (Payments).

No cooling-off period: To the extent permitted by law, no statutory cooling-off period applies to O3 memberships, as access to the O3 space and digital services is made available immediately upon activation of a paid Plan. Members who activate a Plan and immediately request cancellation are not entitled to a refund for that billing period, as the service has been made available from the moment of activation. This clause does not affect any rights a member may have under the ACL or CGA where a service fails to meet a consumer guarantee.

Reactivation: A cancelled membership may be reactivated by the member at any time by selecting a new Plan in-app. Reactivation constitutes acceptance of the Terms current at the time of reactivation. Legacy pricing and perks are not reinstated upon reactivation - the member will be placed on the current plan scheme.

Member responsibility for cancellation timing: Members are solely responsible for managing their own Billing Day and cancelling before it if they do not wish to be charged for the next billing period. O3 does not offer refunds where a member forgets to cancel, is travelling, is temporarily unavailable, or otherwise does not use the service during a paid period. A charge processed on the Billing Day is valid and non-refundable regardless of whether the member accesses O3 spaces during that billing cycle - the charge covers the right to access the space, not actual usage. Members who wish to avoid future charges should cancel in-app before their next Billing Day: Hourglass icon (bottom right) → Manage Membership → Switch to Free. This clause does not limit any rights a member may have under the ACL or CGA.

4.3 Upgrades & Downgrades

Members may upgrade or downgrade their Plan at any time in-app via Hourglass icon (bottom right) → Manage Membership. All plan changes are valid only once all Overdue Amounts are cleared. Attempts to upgrade or downgrade while Overdue Amounts exist will be declined in-app until the outstanding balance is settled.

Upgrades: Take effect instantly. Upon upgrading mid-cycle, the member is charged a pro-rata amount for the remainder of the current billing cycle at the new plan rate, then billed at the full new plan rate from the next Billing Day. The pro-rata amount is calculated by dividing the new plan's monthly rate by the number of days in the current billing cycle, multiplied by the number of days remaining in that cycle from the date of upgrade. The exact charge is displayed in-app before the member confirms the upgrade. By confirming an upgrade in-app, the member acknowledges and agrees to the new plan's pricing and billing terms as published on O3's website or app at the time of the change.

Downgrades: Take effect at the end of the current billing cycle. The member retains their current plan entitlements until that date. No refund, credit, or pro-rata adjustment is issued for the unused portion of the current billing cycle upon downgrading - the downgrade takes effect at the start of the next billing cycle only.

Changes made in error: O3 is not liable for plan changes made in error by the member. If a member upgrades unintentionally, the pro-rata charge for that upgrade is non-refundable. Members should verify their plan selection before confirming any change in-app. Changes cannot be backdated.

Nothing in this section limits any rights a member may have under the ACL or CGA.

4.4 Payments

The member must maintain at least one valid Payment Method on file at all times. All charges occur automatically on the Billing Day in advance of the next billing cycle. By activating a paid Plan, the member expressly and irrevocably authorises O3 PLATFORMS PTY LTD to charge any Payment Method associated with the account for all applicable fees, taxes, and charges on a recurring basis until the Plan is cancelled in accordance with these Terms.

Billing date liability: All charges are tied to the original Billing Day, not the date payment is successfully processed. If a payment fails and is subsequently settled on a later date, the member remains liable for the full charge as at the original Billing Day. The billing period covered does not shift or adjust based on the date payment is received - a charge settled on 10 April for a Billing Day of 1 April covers the period from 1 April, not from 10 April. By accepting these Terms, the member acknowledges and agrees that delayed settlement does not alter the billing period, the amount owed, or any entitlement to a refund or credit for that period.

Failed payments and access suspension: If a payment fails, Suspension is triggered automatically and immediately by O3's system without prior notice. Members are responsible for ensuring their Payment Method remains valid at all times to avoid Suspension. During the Suspension period, the member cannot physically enter any O3 location or access any Digital Services - Suspension does not constitute a Cancellation, Pause, or modification of the membership, and the billing obligation continues. O3 will re-attempt to charge the stored Payment Method up to eight times over a two-week period. If payment is successfully settled during this period, access is restored from the date of settlement and the membership continues as normal. The member remains liable for the full charge as at the original Billing Day regardless of the date payment is settled. No refund, credit, or remedy is available for any period during which access was suspended due to the member's failure to ensure successful payment, including but not limited to insufficient funds, an expired or invalid Payment Method, bank restrictions, or any other reason attributable to the member.

Automatic Cancellation after failed retries: If payment is not successfully completed after all retry attempts, the membership is automatically cancelled and the account reverts to the Free plan. From this point the membership is fully and automatically cancelled - the suspended-but-active provisions above no longer apply. Legacy pricing and entitlements cannot be restored following automatic cancellation due to failed payment - upon rejoining, the member will be placed on the current plan scheme.

Overdue amounts and debt recovery: Any amounts that remain unpaid at the time of automatic cancellation become an Overdue Amount and are immediately due and payable. O3 may refer unpaid balances to external collection services at any time following cancellation, without further notice. The member may be responsible for reasonable recovery costs, including collection agency fees and legal costs, where permitted by law. The cancellation of a membership does not extinguish any outstanding payment obligation - the member remains liable for all amounts owed up to and including the date of cancellation.

Taxes and currency: All charges include local taxes at the rate applicable to the Venue - 10% GST in Australia and 15% GST in New Zealand - which are included in all advertised prices and billed in the local currency of the Venue. Tax invoices are available in-app via Hourglass icon → Manage Membership → Manage Billing, and are only available for recurring subscription plans. One-off purchases (e.g. Hourglass Bundles) generate a receipt only.

Non-refundability: All payments are non-refundable except as required by the Australian Consumer Law, the New Zealand Consumer Guarantees Act, or where O3 has materially breached these Terms. The member's obligation to pay is not affected by non-use, unavailability of the service due to the member's own circumstances, or failure to cancel before the Billing Day.

4.5 Refunds & Disputes

No-refund policy: O3 maintains a strict no-refund policy on all membership payments. Membership operates as a recurring access pass - once a billing period begins, the full charge for that period stands regardless of whether the member uses the space, how frequently they visit, or whether they are able to visit at all. Refunds are not available for unused time, partial use, missed visits, retroactive cancellations, or any other reason related to non-usage. This expressly includes unused allocated hours on hour-limited plans (Silver, Legacy Silver, and Legacy 10hr Combo) - hours that lapse at the end of a billing cycle are forfeited and do not give rise to any refund or credit entitlement

By activating a paid Plan, the member expressly acknowledges and agrees that the charge covers the right to access O3 spaces during that billing period, not actual usage of the space. This applies where the member chooses not to use the space, is temporarily unavailable, or otherwise does not visit. It does not affect any rights a member may have under the ACL or CGA where O3 is unable to provide access due to circumstances within O3's control and not attributable to Force Majeure or third-party restrictions. Where access is affected by events outside O3's control - including government action, council restrictions, or Force Majeure events as defined in Section 10.4 - no refund obligation arises, and O3's liability is governed by Section 10.4.

Member responsibility - forgot to cancel / non-usage: Members are solely responsible for managing their Billing Day and cancelling before it if they do not wish to be charged for the next period. Refunds are not available where a member forgot to cancel, was travelling, was unwell, was temporarily unavailable, or was otherwise unable to use the service during a paid period. These circumstances do not constitute grounds for a refund or chargeback under these Terms. Members who wish to avoid future charges must cancel in-app before their next Billing Day: Hourglass icon (bottom right) → Manage Membership → Switch to Free.

Billing errors: If a member believes a genuine billing error has occurred - for example, being charged an incorrect amount or charged after a cancellation was confirmed - the member must contact O3 in writing via O3's official support channels before initiating any dispute with their bank or payment provider. O3 will investigate billing error claims at its earliest reasonable opportunity. Investigation timelines are not guaranteed and do not form part of O3's contractual obligations. Raising a chargeback before contacting O3 may be considered a breach of these Terms and O3 reserves the right to provide evidence of the member's acceptance of these Terms, account history, usage data, and billing records to the payment provider to dispute the claim. This process does not limit any rights a member may have under the ACL or CGA.

Chargebacks: In the event of a chargeback attempt, O3 reserves the right to contest the dispute and provide all relevant evidence to the payment provider, including but not limited to: the member's acceptance of these Terms at sign-up, account activity logs, entry and exit scan records, billing history, and any prior communications. Where a chargeback is found to be unwarranted, the member remains liable for the full amount of the disputed charge, and O3 may pursue recovery through all available legal means. Repeated or fraudulent chargeback attempts may be referred to the relevant authorities.

App store subscriptions: For members who subscribed via Apple App Store or Google Play, all billing is managed by the relevant app store. O3 has no authority to process, modify, or refund charges made through third-party app stores. All refund requests for app store subscriptions must be submitted directly to Apple or Google in accordance with their respective refund policies. O3 is not liable for any outcome of those requests.

O-Coins: O-Coins are non-refundable under all circumstances and cannot be converted to cash, transferred, or redeemed for monetary value outside the O3 ecosystem. O-Coins remain on the account after cancellation or downgrade and do not expire under normal circumstances, subject to Section 5 (Digital Features & O-Coins).

Discretionary exceptions: Refunds may be considered in exceptional circumstances at O3's sole and absolute discretion, on a case-by-case basis. The existence of this discretion does not create an obligation or precedent - a refund granted in one case does not entitle any other member to the same outcome. O3 representatives, including automated support tools and chatbots, are not authorised to promise, confirm, or action any refund. All refund exceptions are subject to review and written approval by the O3 support team only. Any representation made by an unauthorised party - including verbal, written, or automated communications - does not constitute a binding commitment by O3. Where O3 provides goodwill credits, O-Coins, or other discretionary compensation in connection with a service disruption or complaint, such provision does not constitute an admission of liability, a waiver of O3's rights under these Terms, or a precedent for future claims.

ACL / CGA rights: Nothing in this section removes or limits any rights a member may have under the Australian Consumer Law (ACL) or the New Zealand Consumer Guarantees Act 1993 (CGA). Where O3 has failed to provide a service that meets a consumer guarantee under the ACL or CGA, the member may be entitled to a remedy including a refund of the unused portion. Members wishing to pursue a remedy under the ACL or CGA should contact O3 in writing in the first instance via the contact details in Section 14.

4.6 Price Changes & Promotional Offers

O3 may update Plan prices, features, or structure at any time. Members on a paid Plan will receive no less than fourteen (14) days written notice before any price increase to their current Plan takes effect, delivered via email or in-app notification to the address registered on the account. The updated price will apply from the date specified in the notice, which shall be no earlier than fourteen (14) days from the date notice is given. Continued use of the service after the effective date constitutes acceptance of the updated pricing. If a member does not agree with a price change, they may cancel in-app before the change takes effect - no penalty applies.

The introduction of new membership plans, tiers, or pricing structures does not constitute a price change to existing members' Plans. Where O3 releases new or updated plans, existing members are not affected and will remain on their current Plan at their current pricing until they choose to cancel. No notice is required for new plan releases that do not alter the pricing or entitlements of an existing member's active Plan.

Promotional offers, discounts, or trials are offered at O3's sole discretion, may vary by country or currency, and may be modified or withdrawn at any time without notice. Promotional pricing does not create an ongoing entitlement - unless expressly stated in writing, a promotional rate applies only for the period specified and reverts to the standard rate upon expiry. O3 is not liable for any loss arising from the withdrawal or modification of a promotional offer.

4.7 Overtime & Extra Hours

If a member's access time exceeds their available hours, their session continues in overtime. Members are solely responsible for scanning out when leaving the space and for monitoring their remaining hours. Where a member believes a scan-out was completed but the timer continues running, the member must refresh the app immediately. O3 is not liable for overtime charges incurred during any period between a member's physical departure and their scan-out, or due to the member's failure to verify their scan-out was registered. Technical delays in app refresh do not automatically constitute grounds for overtime reversal. Where a scan-out has been completed but the timer continues running, the member should refresh the app immediately and contact O3 if the issue persists.

The following overtime process applies:

• First occurrence: a one-time courtesy forgiveness is applied, the member is notified, and no charge is issued. This one-time forgiveness is applied per account and cannot be transferred, reinstated, or applied more than once under any circumstances.

• Subsequent occurrences: the member is prompted to purchase a Hourglass Bundle to clear the overtime. Available bundles are: 1 hour ($5.00 / 50 O-Coins), 3 hours ($10.00 / 100 O-Coins), or 10 hours ($25.00 / 250 O-Coins). Any unused hours from a purchased bundle are added to the member's time bank and do not expire. Hourglass Bundles are usable during staffed café hours only. By purchasing a Hourglass Bundle, the member acknowledges and accepts the applicable charge.

O3 reserves the right to modify the overtime process and Hourglass Bundle pricing at any time without prior notice, as these are discretionary operational features and one-off transactions made at the member's discretion.

4.8 Pauses

Pauses are available exclusively to legacy members (those who joined before 13 March 2026, not including 10 hour combo / Legacy Silver). Current plan members (Silver, Gold, Black) are not eligible for pauses - as these plans are cancel anytime, members who wish to take a break are encouraged to cancel in-app and rejoin when ready, with no lock-in or penalty.

Eligible legacy members may request a pause by submitting a Valid Notice via O3's online form. Pauses always begin from the member's next Billing Day - not immediately upon request. Each pause may last a minimum of 2 weeks and a maximum of 3 months. Members must complete one full active billing cycle before another pause can be requested.

During a pause, all access to O3 spaces is suspended - including the Free 3-hour weekly access. No charges are processed during the pause period.

To end a pause early, the member must contact the O3 support team directly. O3 will endeavour to action early resumption requests as soon as reasonably practicable. Processing times are not guaranteed. The Billing Day resets to the date the resumption is confirmed and actioned by O3.

O3 reserves the right to deny a pause request where a member has an outstanding Overdue Amount or where the request does not meet the eligibility criteria set out above. Nothing in this section limits any rights a member may have under the ACL or CGA.