FAQ
Everything you need to know about O3!
What is O3?!
What is O3?!
How does O3 work?
How does O3 work?
Do I need to pay to visit?
Do I need to pay to visit?
Are you open 24/7?
Are you open 24/7?
What are your opening hours?
What are your opening hours?
What can I do in the O3 app?
What can I do in the O3 app?
What rewards can I earn?
What rewards can I earn?
How do I earn food & drinks?
How do I earn food & drinks?
How many hours do I get?
How many hours do I get?
When do my free hours reset?
When do my free hours reset?
Do unused hours roll over each week?
Do unused hours roll over each week?
What is the Silver plan?
What is the Silver plan?
Can I enter after hours with the Silver plan?
Can I enter after hours with the Silver plan?
What if I run out of hours?
What if I run out of hours?
Do extra hours expire?
Do extra hours expire?
Where do I see my remaining hours?
Where do I see my remaining hours?
I forgot to scan out - what do I do?
I forgot to scan out - what do I do?
Why can't I scan in?
Why can't I scan in?
Why was I charged overtime?
Why was I charged overtime?
Why does deleting my account not cancel my membership?
Why does deleting my account not cancel my membership?
I forgot my password - what can I do?
I forgot my password - what can I do?
Can I bring friends?
Can I bring friends?
Can I share my membership?
Can I share my membership?
Can I bring outside food?
Can I bring outside food?
Can I leave my belongings at O3?
Can I leave my belongings at O3?
Do you have wifi and power outlets?
Do you have wifi and power outlets?
What's the wifi password?
What's the wifi password?
Do you take bookings?
Do you take bookings?
Do you take event bookings/collabs?
Do you take event bookings/collabs?
I left my stuff behind / lost property
I left my stuff behind / lost property
Where can I ask questions?
Where can I ask questions?
What membership should I get?
What membership should I get?
How does billing work?
How does billing work?
How do I manage my membership?
How do I manage my membership?
How do I cancel my membership?
How do I cancel my membership?
What happens when I cancel?
What happens when I cancel?
How do I upgrade?
How do I upgrade?
How do I downgrade?
How do I downgrade?
Where do I manage billing info?
Where do I manage billing info?
What happens if my payment fails?
What happens if my payment fails?
Can I pause my membership?
Can I pause my membership?
Will my legacy membership change?
Will my legacy membership change?
